Questions

Everything people usually ask before booking. Can't see yours? Give us a call on [PHONE].

Booking

How do I book?

Tick your frame and accessories on the booking page, add your address and a preferred day, and send it through. We will call you to arrange the time and any details, and double check your items. Payment is cash on completion, so there's nothing to pay until the job is done.

Do I need my order number to book?

It helps, but it's not essential. We use it to pick your exact frame up from the Growplay factory and pre-build it on our alignment jigs before install day. You'll find it on your Growplay confirmation email, or you can give it to us when we call.

How far ahead do I need to book?

Your install date needs to be at least one day after you receive your delivery. That gives us time to pick your frame up from the Growplay factory, pre-build it on our jigs and check it.

Where do you install?

Across Perth metro, roughly anywhere within 45 minutes of Hillarys. Pop your postcode into the checker on the home page before you book. Outside the area? Get in touch and we'll see what we can do.

My order hasn't arrived yet. Can I still book?

Yes, you can book as soon as you've ordered. We just need you to confirm you've received your order before we arrive.

Can I change my install date?

Yes. Let us know at least 1 day before and we'll move it for free.

Install day

How long does it take?

1 to 2 hours on site for most installs. Bigger setups with lots of accessories can take a little longer.

Do I need to be home?

Yes, an adult needs to be home to let us in and walk through the safety check with us at the end.

What happens to my boxes?

We take them. Your boxed frame is swapped for the pre-built one, so there's no cardboard or packaging left in your yard.

What if my yard is sloped?

Growplay frames handle sloping grass with the Levelling Kit. Tell us about your yard when you book so we come prepared.

What if the weather turns?

If it's not safe to install, we'll call you and rebook at no extra cost.

Pricing and payment

Do your prices include GST?

Yes. Every price on the site includes GST.

When do I pay?

Cash on completion, once your frame is up and safety checked.

Is the price on the booking page final?

It's an estimate based on what you tick. We confirm the final price with you on the phone before install day, so there are no surprises.

My Basketball Set was a free bonus. Do you charge to fit it?

No. The Basketball Set, Sports Net and Adjustable Steps are fitted free.

Can you install accessories I buy later?

Yes. Book a separate visit and pay the listed accessory install prices.

I have a blue frame. Is the price different?

No. Blue frames cost the same to install as the matching green model.

Torque and Growplay

Are you part of Growplay?

We're a separate Perth business and a certified Growplay installer. That means we're trained on every Growplay model and can pick your exact frame up from the Growplay factory and pre-build it before install day.

Can you install play equipment from other brands?

Often, yes. The pre-built swap is Growplay only, but we assemble lots of other play equipment too. Send us what you've got and we'll quote it.

Still got a question?

Call [PHONE] or email [EMAIL]. We'll get back to you the same day.

Book your install